After you purchase a service, our technician contacts you via phone or email to schedule a remote session. Using Anydesk or TeamViewer, we securely access your system and resolve the issue while you watch.

Yes — you'll need to install either Anydesk or TeamViewer (both free and secure), which allows us to connect to your computer remotely and perform the service.

We handle software installations (like Microsoft Office, Adobe), error fixes (DLL issues, setup failures), and system diagnostics. We don’t support hardware issues or pirated software.

Most issues are solved within 1 hour of your purchase. We aim to contact you as soon as possible after checkout.

Absolutely. You can watch everything we do. We never access personal files unless you explicitly allow it. Your session is private and secure.

Yes. If we can’t deliver the service or resolve your issue, you’re eligible for a full or partial refund as outlined in our Refund Policy.